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Privacy Policy

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Privacy Policy – On-Time Support Service

Privacy Policy

Effective Date: January 26, 2025

On Time Support Service (“we,” “us,” or “our”) is committed to protecting the privacy of personal information in accordance with the Australian Privacy Act 1988 (Cth), the National Disability Insurance Scheme (NDIS) Act 2013, and other relevant laws and regulations.

This policy outlines how we collect, use, store, and disclose personal information to ensure the rights and privacy of individuals we support.

1. Scope

This Privacy Policy applies to personal information collected by On Time Support Service in the course of providing services to people with disabilities and their families, carers, or advocates.

2. Types of Personal Information We Collect

We may collect the following types of personal information:

  • Identity Information: Name, date of birth, gender, and identification details.
  • Contact Information: Address, phone number, and email address.
  • Health and Disability Information: Details of medical conditions, disabilities, and care needs.
  • NDIS Details: Plan information, goals, and funding.
  • Financial Information: Payment and billing details.
  • Other Relevant Information: Any information necessary to deliver our services effectively.

We only collect information necessary to fulfill our obligations under the NDIS and provide tailored support services.

3. How We Collect Personal Information

We collect personal information through various methods, including:

  • Direct Interactions: When you communicate with us in person, over the phone, or via email.
  • Website and Online Forms: Information submitted through our website, webforms, or registration forms.
  • NDIS Plan Documents: Details provided by you, your family, or authorized representatives.
  • Authorized Third Parties: Referrals or information shared by healthcare providers, support coordinators, or government agencies.
  • Event Participation: Information collected when you attend events, workshops, or consultations hosted by us.

We ensure that any personal information collected through our website is transmitted securely and only used for the purposes outlined in this policy.

4. Use of Personal Information

We use personal information to:

  • Provide and manage services and support.
  • Develop personalized care plans.
  • Communicate with you and your representatives.
  • Comply with legal and regulatory requirements.

Improve the quality and effectiveness of our services.

5. Disclosure of Personal Information

We may disclose personal information to:

  • NDIS or other government agencies as required by law.
  • Healthcare providers or other service providers involved in your care.
  • Third parties with your consent or as otherwise permitted by law.

We will never sell, rent, or trade your personal information.

6. Storage and Security

We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. This includes secure storage, password protection, and regular audits of our systems.

Personal information is stored in Australia and retained only for as long as necessary to provide services and meet legal obligations

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

To make a request, please contact us using the contact us form on contact us page or mail us otss@myyahoo.com.

8. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.

9. Contact Us

For questions or concerns about this Privacy Policy or to request access to your personal information, please contact:

On Time Support Service
Address: Mickleham Victoria, Australia, 3064
Phone:(0450)-704-393
Email: otss@myyahoo.com

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect upon posting.

This policy ensures that On Time Support Service complies with all relevant privacy obligations while respecting the rights of the individuals we support.

We are Registered NDIS Service Provider

"On Time Support Service – Empowering Accessibility, Enabling Independence"

  • 0450-704 -393
  • otss@myyahoo.com
  • Mickleham Victoria, Australia, 3064

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